MainPower goes live with SuperEdge vending system, unveils enhanced customer service features

MainPower Electricity Distribution Limited (MEDL) has announced the successful deployment and go-live of its integrated SuperEdge vending system following the completion of a major system integration exercise carried out over the weekend.

The company stated that the newly integrated platform is designed to enhance prepaid vending, postpaid billing and collection services, as well as Meter Data Management System (MDMS) operations, in line with its commitment to improving service delivery and customer experience.

This was disclosed today ( Monday) in Enugu by the Head of Communications, MEDL, Emeka Ezeh in a statement he made available to Newsmen, who appreciated customers for their patience, understanding, and continued support throughout the migration period. He also apologised for the temporary inconvenience caused by the cut-over process.

According to him, customers can now visit the cashiers at any of the MEDL Cash Offices located in Abakpa, Awkunanaw, Nsukka, and Ogui districts to pay bills and purchase energy tokens. He added that while efforts are ongoing to fully restore services across all third-party vending partners, customers can currently vend through the Fidelity Bank, First Bank, and Access Bank mobile applications.

Ezeh further explained that the SuperEdge platform comes with several customer-focused features aimed at improving convenience and transparency in electricity payment and vending services.

“One of the key features of the system enables customers to authenticate payment receipts by simply scanning a QR code. Customers can also conveniently generate receipts for previous transactions and make bill payments via SMS code or bank transfer,” he said.

He added that the self-service platform allows customers to purchase electricity tokens, regenerate Key Change Tokens (KCT), apply for meters, retrieve details of their last token purchase, check outstanding arrears, and interact directly with customer service representatives.

“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” he stated.

Ezeh also revealed that the company plans to commence electronic billing (e-billing) for customers in June, a development that will enable customers to receive their monthly electricity bills directly via email or mobile phones, thereby eliminating the need for physical bill distribution.

He urged customers to update their records by completing the Know Your Customer (KYC) form and providing their current phone numbers and email addresses to enable them to benefit from the new service.

MEDL reaffirmed its commitment to delivering a more seamless, efficient, and technology-driven bill payment and vending experience through the SuperEdge integrated system.