MainPower begins Customer Service Week, charges staff on prompt response, follow-up
MainPower Electricity Distribution Limited (MEDL) has charged its staff to embrace a culture of prompt response, ownership and persistent follow-up in handling customers’ complaints, saying every complaint must be pursued until a clear resolution is achieved. Managing Director of MainPower, Dr Ernest Mupwaya, gave the charge on Monday at the Power House, Enugu, while declaring…